Recent Comments
- Dr. Marc Smith on Are you providing house call services? Here is someone who is successfully
- Customer complaints – there are 5 types. Here’s how to handle them. « Pet Info & Stories for You on Customer complaints – there are 5 types. Here’s how to handle them.
- CAPNA bad on One of the largest veterinary practice mergers in U.S. history has just taken place
- Adam on Seminars
- Mayra on Seminars
Pet Pros Archives
- January 2013 (3)
- September 2012 (2)
- August 2012 (2)
- July 2012 (1)
- February 2012 (1)
- January 2012 (1)
- November 2011 (1)
- October 2011 (8)
- September 2011 (2)
- July 2011 (2)
- June 2011 (1)
- May 2011 (1)
- March 2011 (1)
- January 2011 (3)
- December 2010 (1)
- November 2010 (2)
- October 2010 (1)
- September 2010 (2)
- August 2010 (8)
- July 2010 (10)
- June 2010 (8)
- May 2010 (7)
- April 2010 (5)
Browse Categories
- Business News (17)
- Business Tips (20)
- Case Study (2)
- Cool technology (4)
- Heads Up News (13)
- Medicine (7)
- Pet Stories (1)
- Recall (4)
- Reputation Management (2)
- Tales of the Weird (1)
- Tech Tips (9)
- Uncategorized (2)
- Veterinary Marketing (12)
- VetLocator News (7)
- Webinars (1)
- Weigh In (2)
Tag Archives: pet owner reviews
Customer complaints – there are 5 types. Here’s how to handle them.
We put a lot of focus on pet owner reviews because bad reviews from pet owners will hurt your practice tremendously. Knowing how to keep pet owner upsets to a minimum is the best thing. Following that is how to handle a pet owner who is upset so the problem gets solved quickly within your organization and does not become viral on the internet as the first thing a potential pet owner sees when they search for your name. Inc. Magazine online has a great article about 5 different types of customer complaints and how … Continue reading